1 Definition

 

1.1 “Agreement” means these Terms and Conditions;

 

1.2 “Customer” means the organisation or person who purchases goods from the Supplier;

 

1.3 “Supplier” means Baby-bales.com

 

2 General

 

2.1 These Terms and Conditions shall apply to all contracts for the supply of goods from the  Supplier to the Customer;

 

2.2 The supplier shall use all reasonable endeavours to complete the supply of goods within the estimated time frame. All goods are subject to availability. If we do not have the size of bale  requested in stock at the time of your order then we shall notify you immediately. In these circumstances the Supplier will offer the Customer a ‘back-order’ service whereby your order will be suspended until further stock is received. Your order will thereafter be processed  within the stipulated time frame.

 

3 Fees and Payment

 

3.1 All prices are reflected in £UK sterling (including Europe and the rest of the world);

 

3.2 All Credit/Debit Card transactions are placed securely via PayPal;

 

3.3  Tax charges - VAT is not levied on clothing and accessories;

 

3.4 When the Supplier is buying items from the Customer, payment will be made within seven  days of receiving the items, subject to the items received being in satisfactory condition.  Payment can be made either by PayPal or by personal cheque, whichever is preferred by the Customer.

 

4 Customer’s obligations

 

4.1 To enable the Supplier to perform its obligations under this Agreement the Customer shall:

 

4.2 co-operate with the Supplier;

 

4.3 provide the Supplier with any information reasonably required by the Supplier;

 

4.4 The Customer shall be liable to compensate the Supplier for any expenses incurred by the  Supplier as a result of the Customers failure to comply with clause 4.2 or 4.3.

 

5 Returns

 

5.1 All goods are checked and laundered prior to dispatch. If upon receipt you are not happy with  the product then the Customer should contact the Supplier immediately. Goods should then  be returned to the Supplier within 14 days of receipt. It is recommended that proof of postage  is obtained as unless the Supplier receives the faulty item(s) then it is not obliged to replace  or reimburse.

 

5.2 The Customer will endeavour to provide a replacement by return. If this is not possible then  the Customer will be offered a refund for the item.

Terms and Conditions